Please use our service form and describe your probelm in detail. We will contact you as soon as possible. Please find below a first support at problems in our „question and answers“ area (FAQ)
With questions to the use or technical Support you turn to our office, you contact us by e-mail or by telephone
OVERO GmbH
Hauptstraße 8
87675 Stötten
Opening hours:
Mon – Fri: 08:00 – 12:00 am
Appointments after arrangement
Telephone: +49 / 8349 / 976098
e-Mail: info@overo.de
If necessary, please send in the device in the original packaging always!
Please, these also keep for later.
Service form to device repair download
Service & Support
Manufacturer advices
Guarantee clauses
The guarantee on entire function and use ability of the device amounts 2 years (by commercial application 1 year) beginning with the day of the delivery and corresponds to the legal regulations.
Impossibly of it is the wear-conditioned exchange of the accumulator. This exchange is defeated by a limited guarantee time of 6 months of the guarantee achievement. With improper use, opening the device by another company than Overo and effect of power, to damages to the device lead a repair is always liable for costs.
Attention! Supervision of push damages are indicated by shock watch!
Always send device in original packaging, otherwise the guarantee claim goes out!
Repair and service
The device needs no servicing with regulation-appropriate and material-appropriate use. Should there still be problems, please contact our customer service. Our Terms and Conditions remain valid.
Always send device completely (incl. battery charger, etc. ) in original packaging , otherwise the guarantee claim goes out!
FAQ
No announcement in the display / impulse does not run
Check main switch position, press P key.
Check Cable connections. Plug connector in the battery unit gets rid. Device was stored at too low temperatures (e.g. , at deficit degrees in the car). Temper device before use.
Damages on case or cable joints
Immediately put device out of operation and send it to customer service
Liquid overflows in the case or the accumulator
Immediately put the main switch on “OFF”! Let the device dry and contact the customer service
Operating elements do not react
1. Examine cable connections
2. Switch off device with the main switch, wait approx. 1 min. , then switch on the device once more with the main switch.
Display shows “E-”
1. Switch off the device with the main switch, wait approx. 1 min. , then switch on again with the main switch.