Service and support for quick help

NeuroStim® M21 users programme overview
Service form to device repair

Manufacturer advices

The guarantee on entire function and use ability of the device amounts 2 years (by commercial application 1 year) beginning with the day of the delivery and corresponds to the legal regulations.
Impossibly of it is the wear-conditioned exchange of the accumulator. This exchange is defeated by a limited guarantee time of 6 months of the guarantee achievement. With improper use, opening the device by another company than Overo and effect of power, to damages to the device lead a repair is always liable for costs.

Attention! Supervision of push damages are indicated by shock watch!

Always send device in original packaging, otherwise the guarantee claim goes out!

The device needs no servicing with regulation-appropriate and material-appropriate use. Should there still be problems, please contact our customer service. Our Terms and Conditions remain valid.

Always send device completely (incl. battery charger, etc. ) in original packaging , otherwise the guarantee claim goes out!

FAQ

Check main switch position, press P key.

Check Cable connections. Plug connector in the battery unit gets rid. Device was stored at too low temperatures (e.g. , at deficit degrees in the car). Temper device before use.

Immediately put device out of operation and send it to customer service
Immediately put the main switch on “OFF”! Let the device dry and contact the customer service
1. Examine cable connections 2. Switch off device with the main switch, wait approx. 1 min. , then switch on the device once more with the main switch.
1. Switch off the device with the main switch, wait approx. 1 min. , then switch on again with the main switch. 2. Should mistake continue, please contact the customer service

Caused by strong application, the noise issue of the hand piece can increase in the course of time. Nevertheless, this does not affect the function of the device.

At appropriate use (regular charging and unload by use) the accumulator can be pursued up to 4 years. Afterwards, we recommend an exchange.

Please use our service form and describe your probelm in detail. We will contact you as soon as possible.

With questions to the use or technical Support you turn to our office, you contact us by e-mail or by telephone

OVERO GmbH
Hauptstraße 8
87675 Stötten

 

opening hours:

Mo – Fr: 08:00 – 12:00 Uhr
Appointments after arrangement

Telefon: +49 / 8349 / 976098
e-Mail: info@overo.de

Please find above a first support at problems in our „question and answers“ area (FAQ)

If necessary, please send in the device in the original packaging always!
Please, these also keep for later.

Service & Support